It’s WebSphere… no it’s not…well…

Working in technical sales for a WebSphere support team, I get more and more calls from our customers and partners on products that seem to be WebSphere, but only bear the name.

The reason is simple, as we acquire new companies and products, we have to carefully decide, according to each brand’s mission, where a product might fit best. Is it about transactions and integration, WebSphere is the place. Is it about collaboration, then Lotus is the best bet. And so on for each software pillar.

But the thing is if you call IBM’s Techline, not everything is crystal. Some products use WebSphere in their name, but really belong to a different support team.

Here’s a list of WebSphere offerings and where they really belong:


WebSphere Information Integration


So there you have it. Next time you call IBM for technical support, you’ll know that not everything belongs with the WebSphere team (althought I’d like that as it would secure my job further…)

À propos de Jean-Francois

Je gère des entreprise Web, je suis photographe à mes heures et skipper de mon voilier lorsqu'en vacance!